Reports directly to the Head of Reception for all things pertaining to the Audri Centre’s Reception Desk / Customer Service
Supports the Head of Reception with the administrative leadership in planning, developing, implementing, coordinating, supervising, facilitating and evaluating the Customer Service experience offered at the Audri Centre
Audri Centre Receptionists must:
Have a thorough understanding of all aspects of the Centre’s operations: programming, scheduling, staffing, pricing, and marketing
Must be able to communicate all of these aspects of operations clearly and concisely in English and Vietnamese
Greet clients and visitors with a positive, helpful attitude
Assist customers in finding their way around the Centre
Assisting with a variety of administrative tasks including copying, taking notes, and answering the phone in a professional manner
Support PR-Marketing events/promotions to enhance the enrollment of students into the Audri Centre
Part-Time Receptionists will support the Head of Reception to foster skills amongst Audri Centre colleagues such as teamwork, personal excellence, discipline, dedication, commitment, focus, organization, time management, and leadership (which are the same tools needed in our student’s everyday lives) in all interactions with customers at the Audri Centre
Works with the Head of Reception to troubleshoot any emerging issues with the Customer Service offered at the Audri Centre
Displays interpersonal skills and professionally navigates challenging situations
Position requirements:
An undergraduate degree in a relevant field is a bonus but not necessary
Educational Certificates and/or Experience in a Relative Field
Specifically in a Customer Service Environment
Experience working with children
Abilities/ Skills:
English Speaking / Writing Skills
Exemplary Interpersonal Skills
Exemplary Collaboration Skills
Exemplary Customer Service Skills
Problem-Solving Abilities
Leadership Abilities
Organizational Know-How
Computer Proficiency
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