Cơ hội nghề nghiệp


  • Serve as the first point of contact for customers seeking technical assistance over the phone, email or face to face.
  • Perform troubleshooting through diagnostic techniques for all end user IT equipment including: PC, Laptop, Printer, Smart Board, Projector, …
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level, IT Supervisor or Help Desk Manager or higher IT level
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Others assigned by the IT Help Desk Manager

Position requirements:

  • Minimum Degree: Bachelor’s degree in Information Technology Management or any related fields.
  • Good comunication in English.

Abilities/ Skills:

  • Minimum experience in the equivalent field: 2 years as the same positions.
  • Hands on experience in networking, routing and switching.
  • Excellent knowledge of best practices around management, control, and monitoring of server infrastructure.
  • Ability to set up and configure server hardware
  • Familiarity with backup and recovery software and methodologies
  • Great at organising, prioritising and multitasking.
  • Skills: communication, good complex problem solving, project management, planing, …etc
  • Ability to organize work independently as well as a team player , ability to observe and handle problems quickly and effectively.

Working Conditions:
Working hour: Mon-Fri (8AM - 5PM); Sat (8AM – 12 PM)

You have any question? Please contact our hotline: (028).54.123.456
Experience face-to-face video call with our agent now!